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שאלות ותשובות
Purchasing
payment
Shipping
Returns and exchanges
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At Diner Designs, buy safely and with peace of mind!Payment options on DINAR's website:------------------------------------- Payment by credit cards: MasterCard, Visa, IsraCardSecure payment on our website by MAX Leumi CardDivided into up to 4 equal payments.*Need technical help? Go to FAQs'Payment'>"How do you pay in installments? Step-by-step instructions"PayPalSecure payment by PayPal. No need to open a PayPal account to pay.Secure and easy to use filling in detailsThere is no division into payments in this option.The purchase is made in one payment.BitPayment in the Bit appPayment transfer by Bank HapoalimSuitable for personal orders/advance payments, etc.For this option, please contact us before purchasing via WhatsApp/phone/email.052-770-4488studio.dinar@gmail.comPurchasing a custom-designed piece of jewelry-----------------------You can design a personal piece of jewelry by contacting us via email at studio.dinar@gmail.comOr via WhatsApp 052-770-4488Together we will go through the process of designing the jewelry with all its characteristics.You will then be sent a personal link for a secure purchase.Through this website or directly from PayPal/Bit app*For additional questions regarding payment, please contact customer service.Telephone support is available daily from 10:00 AM to 5:00 PM.Outside of these hours, you can send an email or message/WhatsApp.052-770-4488studio.dinar@gmail.com
If you dream of a special piece of jewelry or have lost a piece of jewelry dear to your heart and want to restore it,We at Dinar Designers will be happy to provide technological aids and handmade techniques.Turn your dream and desire into an achievable reality.We design and manufacture according to customer requirements,In an easy process that guarantees complete satisfaction with the final result.Write to us Add a description of the jewelry / a picture / a simple sketch that describes the jewelryAnd/or any other important information, such as size, types of stones, etc.We will of course provide professional advice regarding the details of the jewelry.And we will give you a quote accordingly.For more details, contact us.
Each piece of jewelry comes with a certificate of appreciation and a one-year warranty.The certificate contains the details of the jewelry, the type of alloy, the type of gemstones, and their grading.The date of purchase is also indicated, which provides a one-year warranty.As part of the one-year warranty, the customer is entitled to a free ring size change for the first time,This is when it comes to reducing the ring size or increasing it up to 1 European size (increasing it above 1 size will incur a reasonable additional charge). Also, as part of the warranty, you will receive cleaning of the jewelry and renewal or change of the finish - matte/shiny (eligibility is once in the first year, after which a reasonable cost will be charged depending on the type of jewelry).
1) In case the ring has not yet been shipped - please notify us immediately, so that we can correct the size. 2) In case you discovered that the size is incorrect only after the ring has arrived and you have measured the ring - please contact customer service for guidance on: how to send the ring back to the studio, correct measurement, etc. Please note: *Shipping costs in the event of a customer's mistake in providing an incorrect size (return to the studio + to the customer's home) are borne solely by the customer! *Shipping costs in the event of, God forbid, a manufacturing error are the responsibility of the company and a credit will be given to the customer for sending the ring to the studio. **In order to avoid the costs and inconvenience of receiving a small/large ring, please check carefully that the size you have chosen is the correct size! **If you are not sure that you measured correctly - go to a local jewelry store and ask them to measure for you - what is the correct ring size!
First, we will present you with A tool for measuring finger size that can be purchased on the websiteThe tool consists of a set of plastic ringsTo purchase, click here: Or easy do-it-yourself methodsOrdering through the website and don't know your ring size?Is the ring a surprise or an engagement ring and you want to find out her ring size without her knowing?Below is a brief tutorial on how to find your ring size in different ways:What is the correct ring size?Finding the ring size by measuring the circumference of the finger:*Check that the paper ring can be easily removed and worn again comfortably. * After you are sure that you have received a comfortable paper ring, cut it out and spread it out straight, and now use a ruler to measure the length of the paper strip in millimeters. The result you received is actually the circumference of the ring. This figure is enough for us to know your ring size.Important tips: * It is advisable to measure the finger during the day and not in the morning in order to obtain more accurate results. * Make sure that the hand is not too cold/hot when measuring. * When measuring the circumference of the finger, make sure that the paper strip is not loose or too tight during the measurement, in order to maintain accuracy in the measurement. * The measurements of the fingers of the right hand are not the same as the measurements on the left side. * It is advisable to measure the thicker part of the finger. * The circumference of the finger should not be measured after physical exertion. * If you are not sure of the measurement result, it is better to order a larger size (about a quarter to half a size larger), and not a size smaller than the measurement. And if you have a ring on your finger, you can also try method 2 to find your size. Finding the ring size by measuring the diameter of an existing ring:*Draw the inner circle of the ring on paper. *Measure the diameter of the circle in millimeters with a ruler.*The result = the diameter of the ring. This figure is enough for us to know the size of the ring. Important tips: *It is recommended to draw the inner circle of the ring at least once more and measure with a ruler again for maximum accuracy. *You received two slightly different sizes, try again. The method is simple and if you drew and measured correctly, the result will be accurate.
If you are interested in changing/adding a personal touch to an existing piece of jewelry - changes such as reducing the width and thickness of the ring, blackening the ring, adding patina (oxidation effect), setting the jewelry with stones of your choice, and more... please contact us by email at studio.dinar@gmail.com Describe the change you would like us to make to the jewelry design.We will check the possibility of making the change for you,And together we will begin the process of designing the long-awaited piece of jewelry.
In most cases of marriage proposals and ring gifts, the ring size is unknown. In this case, we recommend measuring the inner diameter of an existing ring that fits the recipient or estimating the size. After giving the ring, contact us for a size adjustment. As part of the ring warranty, you can change the ring size free of charge during the first year.
According to Jewish law, a kosher wedding ring must meet the following criteria: smooth on the inside, without inscriptions on the inside. No gemstones, and no combination of different metals such as gold and silver. It is important to make sure that full payment is due before the wedding.What is permitted in a kosher wedding ring: Engravings, inscriptions, textures, etc. are permitted only on the outside. Different gold colors can be combined in a ring, such as combining yellow gold with white gold. It should be noted that the manufacturer's stamp and the metal type stamp on the inside of the ring do not constitute a halachic problem and do not impair the kosherness of the ring.
How to take a fingerprint sample?At homeOr with wax sent to you -By heating the wax before inserting the finger,Waxing is free. The cost of shipping waxing by registered mail is 30 NIS.Contact us to purchase the wax.The home method1) On a sheet of paper, 2) 3) Stick transparent cellophane 4) Gently remove the tape and stick it on white paper.5) Tips:*When it comes to fingerprints of babies a few months old to toddlers,It is recommended to take the sample from the big toe of the foot, sometimes this is the sample that comes out the clearest.When purchasing jewelry with a personalized fingerprint engraving, you must send us the fingerprint.Email studio.dinar@gmail.comOr WhatsApp 052-770-4488,It is recommended to send immediately after ordering and include your full name and order number.
When purchasing a wide ring(Wide means a ring with a width of over 8 mm)It is recommended to choose a larger size.The size that is usually worn in thin rings.For example:A client who is used to wearing a thin ring in Israeli size 12When purchasing a wide ring, it is recommended that you choose a size 12.5 or size 13 or larger.You can specify half sizes in the "Notes" on the shopping cart page.*You are welcome to contact us for advice on this subject!
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